About Us
About DMCG Retail
DMCG Retail is the official online store of DMCG E-Commerce Retail Corporation (SEC Reg. No. 202501018247116), a company registered and operating in the Philippines. Through our website, dmcgretail.com, we offer a focused selection of washing machines and dryers from leading brands — delivered directly to customers anywhere in the country.
Our purpose is straightforward: make it easy for every Filipino household and business to find the right laundry appliance, buy it with confidence, and receive it quickly — without the hassle of travelling to a physical store.
What We Offer
Genuine Products with Official Warranty
Every washing machine and dryer on dmcgretail.com is a genuine unit covered by the manufacturer's official warranty. Should a defect arise, you are fully protected under that warranty and under the implied warranty provisions of the Philippine Consumer Act (Republic Act No. 7394). We will arrange free repair, replacement, or refund — whichever applies to your situation.
Free Nationwide Delivery in 2–3 Business Days
We deliver across the Philippines at no charge. Once your order is confirmed, your appliance will arrive within 2–3 business days. The price you see on our website already includes 12% VAT; there are no hidden fees and nothing extra to pay upon delivery.
60-Day Returns — No Questions Asked
We stand behind every purchase with a generous 60-day return window, counted from the day your order is delivered. Whether the item is defective or you simply changed your mind, you may return it. We arrange the pickup at our expense, and your refund is processed to your original payment method within 5 business days after we receive the item.
Safe and Transparent Payments
Checkout is processed on a secure 3-D Secure payment page that accepts Visa and Mastercard. We do not store your card details — your financial information stays protected at every step.
Help Choosing the Right Appliance
Not sure which washing machine or dryer suits your home? Our customer service team is happy to help you compare capacities, features, and brands before you decide. There is no pressure — only clear, practical guidance tailored to your needs.
Our Legal Details
DMCG Retail is operated by:
- Company: DMCG E-Commerce Retail Corporation
- SEC Registration No.: 202501018247116
- Registered Address: 2/F BPHCI Building, Parañaque City, Metro Manila 1700, Philippines
Get in Touch
Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM. You can reach us through the contact form on this website or by sending an email directly to info@dmcgretail.com. We aim to respond promptly so that your shopping experience remains smooth from browsing through to delivery.