Shipping & Delivery

Shipping & Delivery

DMCG Retail delivers washing machines and dryers to every part of the Philippines — Luzon, Visayas, and Mindanao — at absolutely no charge to you. Whether your address is in Metro Manila, a provincial capital, or a more remote municipality, we arrange collection and delivery on your behalf so that the entire logistics process remains straightforward and cost-free.

Delivery Coverage and Timeframe

We ship nationwide. Once your order has been confirmed, your appliance will be delivered within 2–3 business days. Business days are Monday through Saturday, excluding Philippine public holidays. You will receive an order confirmation by email as soon as your purchase is processed; this confirmation marks the start of your delivery window.

Order Processing and Tracking

After you place an order, our team verifies payment and prepares your item for dispatch. You will receive a follow-up email containing your tracking reference and the name of the courier handling your delivery. Please check your spam or promotions folder if the message does not appear in your inbox within a few hours. Should you have questions at any stage, reach us at info@dmcgretail.com or through the contact form on dmcgretail.com, Monday to Saturday, 9:00 AM to 6:00 PM.

Large Appliance Delivery: What to Expect

Washing machines and dryers are bulky items. Our courier service covers delivery to your door or ground floor. Carrying the unit to upper floors or into a specific room is not part of the standard delivery service. We recommend ensuring that the delivery area is accessible and that someone aged 18 or above is present to receive the item and sign the delivery receipt.

What to Check When Your Order Arrives

Before signing the delivery receipt, please inspect the outer packaging carefully. You are encouraged to:

• Check for visible dents, punctures, or crushing on the box.
• Confirm that the model and quantity match your order confirmation.
• Note any damage clearly on the delivery receipt before the courier leaves.

If the packaging appears severely damaged and you suspect the unit inside has been affected, you may refuse the delivery. Contact us immediately at info@dmcgretail.com with your order number and, where possible, photographs of the damaged parcel. We will arrange a replacement dispatch at no additional cost to you.

Failed Delivery Attempts

If no one is available to receive the package on the scheduled delivery date, the courier will attempt re-delivery. You will be notified by email of any failed attempt. Should delivery continue to be unsuccessful after repeated tries, our customer service team will contact you to reschedule at a mutually convenient time. We do not impose any re-delivery charges.

Pricing and Fees

All prices on dmcgretail.com are in Philippine pesos (PHP) and already include the applicable 12% VAT. Delivery is free nationwide. There are no hidden fees, no cash-on-delivery surcharges, and no additional charges collected upon delivery — the amount you see at checkout is the total amount you pay.

For any delivery concern not addressed here, please do not hesitate to write to us at info@dmcgretail.com. Our customer service team is ready to assist you from Monday to Saturday, 9:00 AM to 6:00 PM.

Delivery countries

We ship to the following countries under the same conditions: delivery time and free shipping.