Terms and Conditions
Terms and Conditions
Please read these Terms and Conditions carefully before placing any order on dmcgretail.com. By completing a purchase, you confirm that you have read, understood, and agreed to be bound by these terms in full.
1. Scope and Seller Identification
These Terms and Conditions govern all transactions conducted through the DMCG Retail online shop. The seller is DMCG E-COMMERCE RETAIL CORPORATION, a corporation duly registered with the Securities and Exchange Commission of the Philippines under SEC Registration No. 202501018247116, with registered office at 2/F BPHCI Building, Parañaque City, Metro Manila 1700, Philippines. For all enquiries, you may reach us at info@dmcgretail.com or through the contact form on our website. Customer service is available Monday to Saturday, 9:00 AM – 6:00 PM.
2. Ordering Process and Contract Formation
Browsing our catalogue does not constitute a binding offer. A contract of sale is formed only when we send you an order confirmation by email following your successful payment. These electronic contracts are legally valid and enforceable under the Electronic Commerce Act of the Philippines (Republic Act No. 8792) and the Internet Transactions Act (Republic Act No. 11967).
3. Prices, VAT, and Availability
All prices are displayed in Philippine Pesos (PHP) and are inclusive of the applicable 12% Value-Added Tax. There are no hidden fees, and no additional charges will be collected at the time of delivery. Product availability is subject to stock levels; we will notify you promptly if an ordered item becomes unavailable.
4. Payment
We accept payment by credit and debit card (Visa and Mastercard) through a secure 3-D Secure payment page. We do not store your card details at any point during or after the transaction.
5. Delivery
Delivery is free nationwide across the Philippines. Orders are delivered within 2–3 business days from the date of order confirmation. Delivery timelines may be affected by circumstances beyond our reasonable control, such as severe weather or carrier disruptions; we will communicate any delays as quickly as possible.
6. Returns and Refunds
You may return any item within 60 days from the date of delivery for any reason, including a simple change of mind. To initiate a return:
- Contact us at info@dmcgretail.com or through our contact form within the 60-day period.
- We will arrange a return pickup at no cost to you.
- Your refund will be credited to your original payment method within 5 business days after we receive the returned item.
7. Warranty and Defective Items
All washing machines and dryers sold through DMCG Retail are covered by the manufacturer's official warranty. Defective items are also protected by the implied warranty provisions of the Consumer Act of the Philippines (Republic Act No. 7394). Remedies include free repair, replacement, or a full refund, as applicable.
8. Limitation of Liability
Our liability is limited to the purchase price of the product concerned. We are not liable for indirect or consequential losses arising from use of the product, except where such exclusion is prohibited by Philippine law.
9. Complaints and Dispute Resolution
If you have a concern, please contact us first so we may resolve the matter directly and promptly. Should a dispute remain unresolved, you may file a complaint with the DTI E-Commerce Bureau or the DTI Fair Trade Enforcement Bureau in accordance with RA 11967 and applicable regulations.
10. Governing Law
These Terms and Conditions are governed exclusively by the laws of the Republic of the Philippines. Any dispute arising from these terms shall be subject to the jurisdiction of the appropriate Philippine courts or tribunals.