Privacy Policy
Privacy Policy
This Privacy Policy explains how DMCG E-COMMERCE RETAIL CORPORATION ("we," "us," or "our"), the operator of DMCG Retail at dmcgretail.com, collects, uses, and protects your personal information. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As the seller of washing machines and dryers on this platform, we act as the Personal Information Controller for all data you provide to us.
Information We Collect
When you place an order or contact us, we collect the following:
- Full name and delivery address
- Email address and any other contact details you submit
- Order and transaction details, including items purchased and payment method used
- Device and browsing data collected automatically through cookies and similar technologies when you visit our website
We do not store your credit or debit card details. All card transactions are processed on a secure, 3-D Secure payment page, and card data is handled exclusively by our payment processor.
Purposes and Lawful Bases
Your personal information is processed for the following purposes, each supported by a lawful basis under RA 10173:
- Order fulfilment — to process your purchase, arrange free nationwide delivery within 2–3 business days after order confirmation, and manage returns or warranty claims
- Customer service — to respond to your enquiries during our service hours (Monday to Saturday, 9:00 AM – 6:00 PM)
- Payment processing — to complete and verify card transactions in Philippine pesos (PHP) inclusive of 12% VAT
- Legal compliance — to meet obligations under Philippine law, including the Consumer Act of the Philippines (RA 7394)
- Website improvement — to analyse site usage and improve your shopping experience, based on our legitimate interests
Sharing of Personal Information
We share your data only where necessary and only with the following categories of third parties:
- Courier and logistics partners — to deliver your order and arrange free return pickups
- Payment processors — to securely complete your card transactions
- IT service providers — who support the operation and security of our website and systems
All third parties are required to handle your information confidentially and in accordance with applicable Philippine data privacy regulations. We do not sell your personal data to any party.
Retention
We retain your personal information only for as long as necessary to fulfil the purposes stated above or as required by Philippine law. Transaction records are kept for the period prescribed by relevant tax and commercial regulations.
Security
We implement appropriate organisational and technical measures to protect your personal information against unauthorised access, disclosure, or loss. These measures are reviewed and updated on a continuing basis.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:
- Right to be informed — to know how your data is collected and used
- Right to access — to obtain a copy of your personal data held by us
- Right to rectification — to have inaccurate or incomplete data corrected
- Right to erasure or blocking — to request deletion or suspension of your data under lawful grounds
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Right to data portability — to receive your data in a structured, commonly used format
- Right to damages — to be indemnified for any injury caused by inaccurate, incomplete, or unauthorised use of your data
- Right to file a complaint — to lodge a complaint directly with the National Privacy Commission (NPC) at privacy.gov.ph
Data Protection Officer
To exercise any of your rights, raise a privacy concern, or reach our Data Protection Officer, please contact us at info@dmcgretail.com or use the contact form on our website. Our registered office is located at 2/F BPHCI Building, Parañaque City, Metro Manila 1700, Philippines.
This Privacy Policy was last reviewed on 25 October 2026. We reserve the right to update it as necessary; any material changes will be posted on this page.