Warranty
Warranty Policy
At DMCG Retail, every washing machine and dryer we sell is backed by two layers of protection: the manufacturer's official warranty and the implied warranties established under Philippine law. Understanding both ensures that you know exactly what to expect when something goes wrong with your appliance.
Manufacturer's Official Warranty
Each product listed on dmcgretail.com carries the manufacturer's official warranty for the period stated on that product's individual page. This warranty covers defects in materials and workmanship under normal household use. The specific terms, duration, and scope vary by brand and model, so we encourage you to review the warranty details on the product page before completing your purchase.
Should your appliance develop a covered defect within the warranty period, DMCG E-COMMERCE RETAIL CORPORATION will coordinate directly with the brand's authorised service centre on your behalf. You do not need to contact the manufacturer yourself — simply reach out to us and we will manage the entire process for you, at no additional cost.
Implied Warranty Under Philippine Law
Beyond the manufacturer's warranty, your purchase is protected by the implied warranties provided under the Consumer Act of the Philippines (Republic Act No. 7394) and the applicable provisions of the Civil Code of the Philippines. These statutory protections guarantee that the goods you receive are fit for their ordinary purpose and free from hidden defects that would render them unfit for use. These rights exist by operation of law and cannot be waived.
What Is Covered
- Manufacturing defects and faults in materials that arise under normal use
- Mechanical or electrical failures not caused by the buyer's actions
- Hidden defects that were not apparent at the time of delivery
For defective items, we offer free repair, replacement, or refund — whichever is appropriate — in line with the manufacturer's warranty terms and your rights under RA 7394.
What Is Not Covered
- Damage resulting from misuse, abuse, or improper installation
- Repairs or modifications carried out by any person not authorised by the manufacturer
- Normal wear and tear over the product's lifespan
- Damage caused by power surges, flooding, fire, or other external events beyond ordinary use
- Cosmetic damage that does not affect the appliance's function
How to File a Warranty Claim
Filing a claim is straightforward. Contact our customer service team during business hours — Monday to Saturday, 9:00 AM to 6:00 PM — by emailing info@dmcgretail.com or by submitting a request through the contact form on our website. Please include your order number, a description of the defect, and photographs or video clearly showing the issue.
Once we receive your claim, our team will assess the situation and coordinate with the relevant brand service centre. We will keep you informed at every step. Where a replacement or refund is warranted, the refund will be returned to your original payment method within 5 business days after the item is received and assessed on our end.
Our Commitment
DMCG E-COMMERCE RETAIL CORPORATION — SEC Reg. No. 202501018247116, 2/F BPHCI Building, Parañaque City, Metro Manila 1700 — is committed to standing behind every appliance sold through our platform. We believe that after-sales support is just as important as the purchase itself, and we are here to ensure your warranty experience is as smooth as possible.